88fg Privacy
Policy

1 Introduction

Welcome to the 88fg Privacy Policy. 88fg ("we", "us", "our") operates the online gaming and betting platform accessible at 88fg.io (the "Platform"). This Privacy Policy describes the practices we follow when collecting, storing, processing, and disclosing personal data that you ("the Player", "you", "your") provide to us or that we collect automatically when you access or use the Platform.

This policy applies to all users of the 88fg Platform, including registered account holders, visitors who browse the Platform without registering, and individuals who contact us through any support channel. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein.

This Privacy Policy is incorporated by reference into the 88fg Terms & Conditions. If there is any conflict between this Privacy Policy and the Terms & Conditions on a matter of data protection, this Privacy Policy shall govern.

2 Data We Collect

88fg collects personal data in two principal ways: data you provide directly to us, and data collected automatically through your use of the Platform. The categories of personal data we may hold about you are described in the table below.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

3 How We Use Your Data

88fg uses your personal data only for the purposes described in this Privacy Policy. We do not use your data in ways that are incompatible with the purpose for which it was originally collected without first obtaining your consent or identifying a fresh lawful basis for the new processing activity.

• Account Management: Creating and maintaining your 88fg account, verifying your identity and age (21+), processing your login, and managing account settings and preferences.
• Service Delivery: Enabling you to place bets, play games, deposit funds via bKash, Nagad, or Rocket, and withdraw winnings to your nominated payment method.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, account takeover attempts, and any other prohibited conduct as defined in the Terms & Conditions.
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, including identity verification and transaction monitoring.
• Responsible Gaming: Monitoring gaming behaviour for indicators of problem gambling, enforcing deposit limits and self-exclusion requests, and sending responsible gaming communications where appropriate.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance and accountability purposes.
• Platform Improvement: Analysing usage patterns and player behaviour in aggregate to improve the performance, design, and features of the 88fg Platform.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided consent and have not subsequently opted out. You may withdraw marketing consent at any time by contacting support.

4 Legal Basis for Processing

Every processing activity conducted by 88fg is grounded in one or more lawful bases. The primary legal bases on which we rely are as follows:

• Contractual Necessity: Processing required to enter into and perform the contract between you and 88fg — including account creation, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification, anti-money laundering checks, and financial record-keeping obligations.
• Legitimate Interests: Processing carried out for the legitimate interests of 88fg where these are not overridden by your fundamental rights — including fraud detection, platform security, and internal analytics. We conduct a balancing test before relying on this basis.
• Consent: Processing for which you have given us freely given, specific, informed, and unambiguous consent — such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Where we rely on legitimate interests as a lawful basis, you have the right to object to that processing. If you wish to exercise this right, please contact our support team with the subject line "Data Processing Objection" and we will assess your request within 30 days.

5 Data Sharing & Disclosure

88fg does not sell, rent, or commercially share your personal data with third parties. We disclose personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

To process deposits and withdrawals, we share transaction-relevant financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. Data shared with these parties is limited strictly to what is required to complete and confirm your transaction. These providers operate under their own privacy policies and are bound by their own regulatory obligations.

5.2 Identity Verification Services

For KYC and age verification purposes, we may use third-party identity verification services. Where we do so, identity documents and verification data are transmitted over encrypted channels and are processed only for the purpose of confirming your eligibility to use the Platform.

5.3 Legal Disclosures

We may be required to disclose personal data to competent authorities, regulatory bodies, or law enforcement agencies where required by applicable law, court order, or regulatory obligation. 88fg will notify affected users of such a disclosure where permitted to do so by law.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 88fg's assets, personal data held by 88fg may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy protections before your data is transferred.

6 Payment Data & Security

Financial data is among the most sensitive categories of personal information we handle. 88fg applies the following specific measures to the processing of payment data:

• All payment transactions are processed over 256-bit SSL/TLS encrypted connections. Payment details are never transmitted in plain text.
• Full payment account numbers (e.g., bKash wallet numbers) are stored in encrypted form and are accessible only to authorised personnel for the purpose of processing your transactions.
• 88fg does not store full card numbers for Visa or Mastercard transactions. Card data is processed directly by our PCI-DSS compliant payment gateway partners and is not retained on 88fg servers.
• Withdrawal requests are matched against the payment method used for the original deposit as an anti-fraud and anti-money laundering control. Third-party withdrawals are not permitted.
• All financial records are retained for the minimum period required to satisfy applicable legal and regulatory obligations, after which they are securely destroyed.

7 Cookies & Tracking Technologies

88fg uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse how the Platform is used. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as your selected language setting, UI preferences, and responsible gaming configurations. These improve your experience but are not essential.
• Analytics Cookies: Used to collect aggregate, anonymised data about how players navigate and use the Platform. This helps us identify performance bottlenecks and improve the Platform design. Analytics data does not identify you personally.
• Security & Fraud Prevention Cookies: Used in conjunction with our fraud detection systems to identify and flag unusual patterns of Platform access that may indicate account takeover or bot activity.

You may configure your browser to block or delete cookies at any time. However, disabling strictly necessary cookies will impair your ability to log in and use the Platform. 88fg does not currently use cross-site tracking cookies or advertising cookies that track your activity across third-party websites.

8 Data Retention

88fg retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention schedule applies:

Following the applicable retention period, personal data is either securely deleted from our systems or anonymised so that it can no longer be linked to any identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and research purposes.

9 Your Rights

As a user of the 88fg Platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.

• Right of Access: You may request a copy of all personal data 88fg holds about you, together with information about how it is being used, where it was obtained, and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances — for example, where you contest the accuracy of the data while we verify it, or where you have objected to processing pending our assessment of your objection.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to processing based on legitimate interests at any time. You also have an unconditional right to object to processing for direct marketing purposes — we will cease such processing immediately upon receipt of your objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

10 Children & Minors

The 88fg Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered on the Platform or submitted personal data to 88fg, please contact us immediately at [email protected].

Upon receiving a credible report that an account belongs to a minor, 88fg will suspend the account pending investigation, delete any personal data collected from that individual, and take appropriate steps to prevent future access by the same individual. Any funds deposited by a minor will be handled in accordance with applicable law and our Terms & Conditions.

We encourage all account holders who share devices with household members under the age of 21 to use the Platform's responsible gaming tools, including session passwords and account access controls, to prevent underage access.

11 Third-Party Services

The 88fg Platform may integrate with third-party game providers and service partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games, live dealer content, and other gaming features. These providers may process limited technical data (such as session tokens and game outcome data) in order to deliver their services. They act as data processors on our behalf and are contractually bound to process data only in accordance with our instructions.

88fg does not embed third-party advertising networks, social media trackers, or external analytics services that collect data about your gaming behaviour for purposes other than those described in this Privacy Policy. Where a third-party service sets its own cookies, this will be disclosed in our cookie notice.

This Privacy Policy does not apply to any third-party websites or services that may be referenced in informational content on the Platform. 88fg is not responsible for the privacy practices of any third party. You should review the privacy policies of any third-party services you independently choose to use.

12 Data Security

88fg implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data fields (passwords, payment identifiers, NID numbers) at rest using industry-standard encryption algorithms.
• Role-based access controls limiting staff access to personal data strictly to those with a demonstrable operational need.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Intrusion detection systems and real-time monitoring for anomalous access patterns indicative of a breach or attack.
• Documented incident response procedures, including notification protocols in the event of a data breach affecting your personal data.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your 88fg account or suspect that your data has been compromised, please contact us immediately at [email protected] so that we can take appropriate protective action without delay.

13 Changes to This Privacy Policy

88fg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the services we offer, applicable laws, or regulatory requirements. When we make material changes to this Privacy Policy, we will notify you by one or more of the following methods:

• Sending an email notification to your registered account email address at least 14 days before the changes take effect.
• Displaying a prominent notice on the 88fg Platform when you next log in, clearly identifying what has changed and when the updated policy becomes effective.
• Updating the "Last Updated" date displayed at the top of this page and in the hero section above.

For minor or non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of how your data is processed, or updates to contact information — we may update the policy without advance notification, though the effective date will always be updated to reflect the revision.

Your continued use of the 88fg Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the changes, you must discontinue your use of the Platform and may request deletion of your account by contacting support.

We recommend bookmarking this page and reviewing it periodically, even in the absence of a direct notification, to stay informed about how 88fg protects your personal data.

14 Contact & Data Rights Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 88fg handles your personal data, please reach out to our support team using the contact details below. We are committed to responding promptly and transparently to all privacy-related enquiries.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy enquiries within 2 business days and to resolve substantive requests within 30 calendar days.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Subject Line for Data Rights Requests: Please use "Data Rights Request" as your email subject line to ensure your message is routed directly to our data protection team.
• Identity Verification: For security purposes, we will ask you to verify your identity before acting on any data rights request. This is to protect your personal data from unauthorised third-party access.